Before your appointment

• Cleanse, condition, detangle, and lightly style your hair the night before or on the day of your service.

• Ensure your hair is completely dry upon arrival.

• Come with your hair down.

• Avoid arriving with hair styled in a way that alters or stretches your natural hair, like twists, bun, ponytail, flexi-rods, curl-formers, etc.

• Avoid using heavy or excessively sticky/oily products, such as Shea butter or Coconut Oil.

Policies

• All clients must provide credit card info to reserve an appointment

• Card will only charged for Rescheduling/Cancellation policy violations

Established Client:

• Defined as individuals seen within the last year.

• If it's been a year since your last appointment, book a New Client Curl Cut & Lesson.

Express Appointments:

• Reserved for those confident in styling.

• Guests may book Express Cut within 4 months of their last haircut; otherwise, Existing Client Curl Cut is required.

• If one year or more since the last haircut, book a New Client Curl Cut.

Confirmations:

• Vagaro sends confirmation 72 hours before and a reminder 48 hours prior.

• Confirm to indicate attendance.

Cancellation & Rescheduling:

• Cancel anytime 48hr before appointment through Vagaro

• 15(+) minutes late results in rescheduling

• Cancellation or rescheduling within 48 hours will incur 50% cancellation fee charged to card on file

• Late fee: 50% of service cost, not applicable to future services

• Unable to cancel via Vagaro? Text (916) 890-0855 Or Email mayaxhayden@gmail.com

No Show:

• No notice incurs 75% service fee that does not go towards future appointment

Refund Policy:

• No refunds for salon services, policy violations, or service deposits.

• Notify dissatisfaction within 5 days for resolution.

Scheduling implies agreement with the above policies.